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496 Genesys Case Studies

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  • South African mobile provider improves NPS and sales conversion with best-in-class omnichannel customer experience

    Gary Hagel Chief Officer, Commercial Operations

  • Upgrading to an all-in-one customer experience platform equips Releasy agents to better handle complex contact center operations

    Johan Fordell Chief Executive Officer

  • China Comservice delivers omnichannel CX with Genesys PureConnect on cloud

    Zhang Yi Sales Director

  • Social Media Channel Gives Banking Giant Human Touch

    Eugenie Gijsberts Business Consultant

  • Islamic Bank start-up bank seizes initiative in growth market

    Muna Al-Khusaibi Call Center Supervisor, Alizz Islamic Bank

  • AstraZeneca A remedy for IVR growing pains

    John DiBrango Channel Management, AstraZeneca Pharmaceuticals

  • Banco de Chile Personalizes the Customer Experience with Genesys

    Ivonne Müller Head of Contact Center

  • Bank Hapoalim Improves Work Management and Customer Satisfaction

    Gideon Makleff Executive Vice President, Back Office Operations, Bank Hapoalim

  • Bank updates infrastructure to provide 24/7 service and improve support

  • Lifting Customer Satisfaction, Sharpening Outsourcer Activity

    Gerry Cools Manager, Sales Strategy and Development, Belgacom

  • Belgacom Directory Information Services Gets its Numbers Right

    Danny Verhaeghe Product & Marketing Manager

  • Cablemás Maximizes Investment with Training from Genesys University

    Fernando Santiago Communications, Call Center Manager, Cablemás

  • Media Giant Increases Customer Service Flexibility and Efficiency

    Frédéric Gonin Head of Customer Relationship Digitalization, Canal+ Group

  • Business Optimization for Spanish Outsourcer

    Ángel Ruiz Calonge IT Director, CATSA

  • Ceridian Corporation Uses Speech Analytics to Improve First Call Resolution

    Pamela Cook Quality Coach, Ceridian
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