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Freshdesk

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Read 100 Freshdesk reviews and testimonials from customers, explore 82 case studies and customer success stories, and watch 11 customer videos to see why companies chose Freshdesk as their Conversational Messaging

Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

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  • 100 Testimonials View
  • 82 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 4408 reference ratings
4.7/5.0 (4408)

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100Testimonials

  • “Freshdesk absolutely decreased our stress and time spent on support, and improved our response time and quality.”

  • “Freshdesk is intuitive, it’s easy to customize to make it fit in your company’s branding and the out-of-the-box functionality it develops is really unparalleled. It makes my life a lot …

  • “We use Freshdesk extensively to take stock of anything and everything the customer has to say about Saavn, including what they want from our product offerings. At the end of …

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82 Case Studies

  • UK Based Retail company impressed with Freshdesk's automation capability

  • Breakers Unlimited Reduces First Response Time to Minutes and Streamlines its Entire …

  • Macmillan Distribution (MDL) streamlines customer support using Freshdesk

81 more case studies currently locked

11 Customer Videos

10 more videos currently locked

Additional Freshdesk Information & Resources

Read Freshdesk Reviews, Testimonials & Customer References from 100 real Freshdesk customers.

Browse Freshdesk Case Studies, Customer Success Stories, & Customer References from 82 businesses that use Freshdesk.

Watch Freshdesk Customer Videos to learn why 11 businesses chose Freshdesk.