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Freshworks

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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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  • 407 Testimonials View
  • 335 Case Studies View
  • 197 Customer Videos View
Customer Rating Review Score based on 6759 reference ratings
4.8/5.0 (6759)

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407Testimonials

  • “Freshservice is extremely easy to setup and easy to use - both at the agent and end user level.”

    Marie-Alice Calando IT Operations Director

  • “I'm massively impressed with how good your support is. I've never spoken to somebody in your team who couldn't give me an answer, or took long to respond to a …

    Sassoon Muller-Scheepers Head - Data & Analytics

  • “Thanks to the collaboration with g-company, we now work faster and more efficiently and we have a better overview at the same time. Freshdesk has leveraged our professional image and …

    Freddy Woudstra Servicedesk
406 more testimonials currently locked

335 Case Studies

  • National Rugby League onboards its IT team onto Freshservice within just 1 …

    Maurice Veliz IT Manager

  • PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

    Neal Krempin Head of IT

  • Esd 123 Streamlines Workflow With Freshservice

    Abner Garza Technology Support Specialist
334 more case studies currently locked

197 Customer Videos

196 more videos currently locked

Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 1,911,004+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.