Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
“We regard this new platform as a key component of our strategy to become a powerful, cutting edge, and particularly customer-friendly multi-channel bank.”
"The Genesys architecture is game changing. It lends itself to hosting and cloud deployment, and the functionality means that we can implement it in a way that helps agents do …
"We had to act fast due to the pandemic and are very pleased with both the scalability and the flexibility of the solution."
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