Gladly

Premium
Read 35 Gladly reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 9 customer videos to see why companies chose Gladly as their Live Chat Software

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.

Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai/get-started/.

Show more
Categories:
  • 35 Testimonials View
  • 17 Case Studies View
  • 9 Customer Videos View
Customer Rating Review Score based on 1800 reference ratings
4.8/5.0 (1800)
  • Winter 2026 Top Performer AI Customer Service Software
    Press Release Report
  • Summer 2025 Top Performer Live Chat Software
    Press Release Report

More from Gladly

Featured Testimonials

  • "No matter which role you're in, regardless of whether it seems that it's customer-facing or not - you're customer-facing. That's why it makes so much sense to use this platform …

    Logan Rose Manager of Customer Advocacy

  • "Our earlier ticketing system required us to purchase additional apps to get the same functionality as Gladly. But with Gladly we got everything we needed out of the box. Now, …

    Nancy Orgill Customer Support Manager

  • "With Gladly's complete Al-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels and achieving an 87% resolution rate for …

    Allbirds
Load additional Testimonials

Featured Case Studies

  • How an innovative airline achieved 40% customer growth and flat guest interactions …

    Danny Cox Vice President of Guest Experience

  • Birdies' Customer Service Team Gets a Holistic View of Each Customer

    Danielle Murphy Customer Experience Manager

  • Deckers Customer Service Team Slashed Customer Wait Times

    Bryan Riter Director of Customer Care
Load additional Case Studies

Featured Customer Videos

  • From repetitive tasks to real impact—Rothy’s service revolution with AI
    Play Video
    Lauren Inman Semerau Head of Customer Experience
  • Andie - Customer Success Story (Melanie Travis - Chief Executive Officer & Founder)
    Play Video
    Melanie Travis Chief Executive Officer & Founder
  • Breeze - Customer Success Story (Danny Cox - Vice President of Guest Experience)
    Play Video
    Danny Cox Vice President of Guest Experience
Load additional Videos

Additional Gladly Information & Resources

Read Gladly Reviews, Testimonials & Customer References from 35 real Gladly customers.

Browse Gladly Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Gladly.

Watch Gladly Customer Videos to learn why 9 businesses chose Gladly.

Explore answers to frequently asked questions about Gladly.

FeaturedCustomers has 1,911,004+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.