Gorgias

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Read 101 Gorgias reviews and testimonials from customers, explore 78 case studies and customer success stories, and watch 18 customer videos to see why companies chose Gorgias as their Help Desk Software

Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.

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  • 101 Testimonials View
  • 78 Case Studies View
  • 18 Customer Videos View
Customer Rating Review Score based on 2682 reference ratings
4.8/5.0 (2682)

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Featured Testimonials

  • “We love offering Gorgias to our merchants. We started doing so because we found that many didn’t know that customer service can be optimized, or how to optimize Gorgias themselves. …

    Kim Eriksen COO

  • "What matters for us isn't only the customer experience, but also the agent experience, our relationship as partners, and Gorgias responds to all of that."

    Alex Collis Director of Operations

  • "We know we have a great product, and we stand behind it. But number one for us is providing the best experience for our customers."

    Katy Eriks Director of CX
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Featured Case Studies

  • How Glamnetic Achieved an 18.39% On-Ticket Conversion Rate with Exit Intent Campaigns

    Mia Head of Customer Experience

  • Montezuma's resolves tickets 15% faster and saves 5 hours a week with …

    Kate Jones Marketing Manager

  • How Veloretti Cuts Down Their Resolution Time in Half and Improves Their …

    Tom Wolters Head of Business & Retail
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Featured Customer Videos

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Additional Gorgias Information & Resources

Read Gorgias Reviews, Testimonials & Customer References from 101 real Gorgias customers.

Browse Gorgias Case Studies, Customer Success Stories, & Customer References from 78 businesses that use Gorgias.

Watch Gorgias Customer Videos to learn why 18 businesses chose Gorgias.

FeaturedCustomers has 1,911,004+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.