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Observe.AI

Read 50 Observe.AI reviews and testimonials from customers, explore 41 case studies and customer success stories, and watch 11 customer videos to see why companies chose Observe.AI as their Conversation Intelligence Software

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching.

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  • 50 Testimonials View
  • 41 Case Studies View
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Customer Rating Review Score based on 1510 reference ratings
4.8/5.0 (1510)

50Testimonials

  • “Prior to Agent Assist, onboarding took three weeks. We’d train new hires, then drop them on the floor with no real assistance."

    Amanda Massaro Senior Leader, Quality and Training

  • “Before implementing contact center AI just seven months ago, our quality review process was extremely manual. Our CSR-to-Quality-Analyst ratio is about 50 to 1. In an average month, an analyst …

    Leading Auto Insurance Company Compliance Manager

  • “Observe.AI enables us to have full visibility into customer conversations so we can train agents faster and unlock new insights on customer care.”

    Large Technology-Driven Company President & CEO
49 more testimonials currently locked

41 Case Studies

  • Central Bank streamlines call handling and boosts efficiency with Post-Interaction AI

    Mary Beth Gillum Sr. Vice President of Customer Service Center

  • Fortune 300 Car Dealership Group Grows QA Team Output by 7% While …

  • Fast-Growth Mobile Mechanic Startup Drives 4X Increase in Bookings & Improves Agent …

40 more case studies currently locked

11 Customer Videos

  • 3CLogic - Customer Success Story (Rachel Brown - Senior Customer Success Manager)
    Play Video
    Rachel Brown Senior Customer Success Manager
  • Signify Health - Customer Success Story (Amanda Massaro - Senior Leader, Quality and Training)
    Play Video
    Amanda Massaro Senior Leader, Quality and Training
  • itelCX Enhances Agent Performance and Compliance
    Play Video
    Shurland Buchanan Chief Learning Officer
10 more videos currently locked

Additional Observe.AI Information & Resources

Read Observe.AI Reviews, Testimonials & Customer References from 50 real Observe.AI customers.

Browse Observe.AI Case Studies, Customer Success Stories, & Customer References from 41 businesses that use Observe.AI.

Watch Observe.AI Customer Videos to learn why 11 businesses chose Observe.AI.

FeaturedCustomers has 1,911,004+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.