“The Salesforce integration was shockingly easy compared to what I’ve experienced in the past across SaaS solutions, not just CSPs. I had slotted an entire afternoon assuming I would need it for the setup. But we had data flowing within 20 minutes.”

“We feel great that Totango is the backbone of our [low touch, high volume, and high velocity customer model].”

"We love it. Everyone is using it."

"Totango keeps our customer success team proactive and engaged. We now know when an account is falling behind or struggling to onboard and can intervene to make a difference."

"I think there isn't any software as a service solution today that could effectively run a customer success department without a tool like Totango."

"If you are a SaaS company, you should definitely use Totango. There is no way we could innovate on our business so quickly without Totango."

"We changed how people experience sending and receiving customer service tickets during the trial. Totango helped us figure out ways to try different approaches to highlight key features which and see ones got the most usage."

"I really like the people, I felt the commitment from every single person we met at Totango from the beginning to the very end."

“We evaluated half a dozen [platforms] fairly exhaustively. the biggest differentiator for me is speed to value. From kick-off to go live was 8 weeks. That is a phenomenal path from entering into partnership to realizing value in 90 days.”

"Totango means greater client satisfaction, as well as team member satisfaction."

"[Totango has] quickly proven its value and helped us become the trusted advisor for both Waystar customers and our leadership."

"We identified which modules increased the likelihood of retaining our users with usage insights from Totango. This knowledge helped us engage better with our existing customers."

"I needed something that was understandable for all levels of leadership and something that we could directly impact. So we picked up on net retention really early."

"For the first time, we have visibility into what our users are doing on our platform, and can interact with them based on usage."

"Before implementing Totango, we tried using analytics to track user behaviors. It gave us overall trends but no insight into what specific teams or specific users within a team or group are doing on our platform. You don’t know what you don’t know. Totango showed us what we didn’t know. …