Zendesk

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Read 728 Zendesk reviews and testimonials from customers, explore 514 case studies and customer success stories, and watch 86 customer videos to see why companies chose Zendesk as their Help Desk Software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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  • 728 Testimonials View
  • 514 Case Studies View
  • 86 Customer Videos View
Customer Rating Review Score based on 6538 reference ratings
4.7/5.0 (6538)

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Featured Testimonials

  • "Functionality has facilitated communication while eliminating a manual task that wasn’t adding value."

    David Soliday Instructional Technologist

  • “Zendesk AI simplifies and eases the workflow on our agent side. The summarization feature has been a huge help, especially for onboarding new reps. It saves us the time and …

    Jessica Hannes Director of Support

  • "Custom fields have allowed us to categorize what clients are experiencing, including what they are and aren’t satisfied with. We’re able to use that valuable information when collaborating with our …

    Colleen Gartland Director of Client Support
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Featured Case Studies

  • Carousell expands with multilingual self-service

    Chloe Ng Internal Products Specialist

  • Circles.Life gives telco power back to the people through omnichannel customer support

    Tinesh Raj Customer Service Operations Manager

  • Evernote saw a 17% reduction in ticket volume after configuring their help …

    Gerald Hastie Director of Global Customer Experience
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Featured Customer Videos

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Additional Zendesk Information & Resources

Read Zendesk Reviews, Testimonials & Customer References from 728 real Zendesk customers.

Browse Zendesk Case Studies, Customer Success Stories, & Customer References from 514 businesses that use Zendesk.

Watch Zendesk Customer Videos to learn why 86 businesses chose Zendesk.

Explore answers to frequently asked questions about Zendesk.

FeaturedCustomers has 1,911,004+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.