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Zoho Desk

Read 96 Zoho Desk reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 8 customer videos to see why companies chose Zoho Desk as their Help Desk Software

Zoho Desk is the driving force behind your customer's happiness. Today, 100,000 businesses worldwide manage customer support on the cloud with Zoho Desk. With contextual AI and automation, Zoho Desk handles large volumes of requests across 10+ channels like email, live chat, social media, instant messaging, telephony, and more on a single platform. Born in the heart of rural India, Zoho Desk is crafted for the world.

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  • 96 Testimonials View
  • 17 Case Studies View
  • 8 Customer Videos View
Customer Rating Review Score based on 819 reference ratings
4.8/5.0 (819)

96Testimonials

  • "This is definitely a professional ticketing system that almost any size company can use."

    Tushar Bastia Fasttend Online Services

  • "When we used to work on Google Sheets and email, the time it took to remember that we had a task we needed to complete with a customer and to …

    Amanda Winn Technical support Operations Manager

  • "Integration with other modules within the system, service level agreement, time ticket tracking, reporting and analytics to track team work performance, all along with “escalate the team” is a very …

    Radwa Magdi System support Engineer
95 more testimonials currently locked

17 Case Studies

  • Centilytics, Globee Awards Startup of the Year, Uses Zoho Desk to Increase …

    Kushagra Sahni Chief of Staff

  • Education Partnership North East builds from the ground up with Zoho Desk

    Neil Gray IT Support Manager

  • DSB Bank increased productivity by 50% with Zoho Desk

    Wayne Fong Ten Jing Department Manager
16 more case studies currently locked

8 Customer Videos

  • Consul General of India, Dubai and Northern Emirates, UAE - Customer Success Story (Aman Puri - Consul General of India, Dubai and Northern Emirates, UAE)
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    Aman Puri Consul General of India, Dubai and Northern Emirates, UAE
  • The Streaming Network - Customer Success Story (Ryan Johnson - Customer Success Manager)
    Play Video
    Ryan Johnson Customer Success Manager
  • ArtiCAD - Customer Success Story (Theresa Turner - Director of Marketing & HR)
    Play Video
    Theresa Turner Director of Marketing & HR
7 more videos currently locked

Additional Zoho Desk Information & Resources

Read Zoho Desk Reviews, Testimonials & Customer References from 96 real Zoho Desk customers.

Browse Zoho Desk Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Zoho Desk.

Watch Zoho Desk Customer Videos to learn why 8 businesses chose Zoho Desk.

FeaturedCustomers has 1,911,004+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.